FAQ'S
At Elevator Repair Specialists, we know that choosing the right lift company can raise a lot of questions. Whether you’re a homeowner looking for a stairlift, a business that needs reliable lift servicing, or a landlord trying to stay compliant with UK safety regulations, we’re here to help.
Our FAQs cover everything from emergency lift repairs and maintenance contracts to LOLER inspections, new installations, modernisation, and accessibility solutions. If you don’t find the answer you’re looking for, our friendly team is only a phone call away on 0800 999 1042.
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General Questions
Q: Who exactly are Elevator Repair Specialists and what do you do?
A: Elevator Repair Specialists (ERS) is a UK-based lift company that repairs, services, maintains, installs, and modernises all types of lifts. We support both residential and commercial clients, including homeowners, landlords, businesses, hospitals, and care homes.
Q: Where are you based and do you cover my area?
A: Our head office is in Stourport On Severn, Worcestershire, but we provide lift repair, servicing, and installations across England and Wales. Call us on 0800-999-1042 to check availability in your area.
Q: Do you work on all types of lifts?
A: Yes. We repair and maintain passenger lifts, platform lifts, step lifts, stairlifts, through-floor lifts, dumbwaiters, goods lifts, and specialist lifting equipment.
Repairs & Emergency Callouts
Q: What should I do if my lift breaks down?
A: Call us straight away on 0800-999-1042. Our engineers are available 24/7 to respond to breakdowns, entrapments, or urgent repairs.
Q: Can you fix any brand of lift, or only certain ones?
A: We repair all major lift brands and also work on older, bespoke, or specialist systems. Our engineers are multi-skilled and fully trained.
Q: Do you charge for emergency callouts?
A: Emergency callouts may carry a fee, but if you’re on a maintenance contract with us, this fee is often reduced or waived.
Q: How quickly can an engineer get to me if my lift fails?
A: Response times depend on your location and service agreement, but we always aim to attend within hours – not days.
Maintenance & Servicing
Q: How often should my lift be serviced?
A: Lift servicing requirements vary:
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Passenger lifts: at least every 6 months
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Goods lifts: at least every 12 months
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High-usage lifts (in hospitals, care homes, busy offices): more frequently
Q: Why should I invest in regular lift maintenance?
A: Regular lift servicing prevents breakdowns, improves safety, extends the lifespan of your lift, and ensures compliance with UK health and safety law.
Q: Do you offer lift maintenance contracts?
A: Yes. We provide flexible service contracts that include scheduled visits, priority callouts, and discounted repairs.
Q: Will I get paperwork after my lift service?
A: Yes. After every service, we issue a full report outlining what was checked, serviced, or recommended.
Compliance & Safety
Q: Can you carry out LOLER inspections on my lift?
A: Yes. We provide full LOLER (Lifting Operations and Lifting Equipment Regulations) inspections and certification to keep your lift legally compliant.
Q: Are your engineers properly qualified?
A: Absolutely. All of our engineers are fully trained, accredited, and experienced in meeting UK lift safety standards.
Q: I’m a landlord – how do I make sure my lifts are legally compliant?
A: As a duty holder, you are responsible for ensuring lifts are regularly maintained and LOLER tested. We can handle all compliance requirements on your behalf.
Installations & Modernisation
Q: Do you install new lifts, or just repair them?
A: We do both. We supply and install new stairlifts, platform lifts, step lifts, through-floor lifts, and dumbwaiters for homes and businesses.
Q: Can you modernise my old lift instead of replacing it?
A: Yes. Lift modernisation is often a cost-effective way to improve safety, energy efficiency, reliability, and appearance without a full replacement.
Q: How long does it take to install a new lift in my property?
A: Timescales vary: stairlifts may take just a day, while larger passenger lifts can take several weeks depending on site requirements.
Accessibility & Assisted Living
Q: I need a lift for my home – what options are available?
A: We offer through-floor lifts, stairlifts, and step lifts designed for residential use, helping people remain independent at home.
Q: Do you work with care homes and local councils?
A: Yes. We regularly provide installation, servicing, and repairs for care homes, councils, housing associations, and healthcare facilities.
Q: Can you advise me on making my home more accessible?
A: Absolutely. We offer free site surveys and can recommend the best lift solution for your needs.
Costs & Quotes
Q: How much does it cost to repair a lift?
A: The cost depends on the fault, labour, and parts required. We always provide a clear, no-obligation quote before starting work.
Q: Can I get a free quote for a new lift or service plan?
A: Yes. We offer free, no-obligation quotes for repairs, maintenance, and installations.
Q: Do you offer payment plans or finance for new lifts?
A: For installations, finance options may be available – please contact us to discuss your requirements.
Trust & Experience
Q: Why should I choose Elevator Repair Specialists instead of another lift company?
A: We are an independent UK lift company with decades of combined experience. We pride ourselves on quick response times, honest advice, competitive pricing, and customer-focused service.
Q: How long have you been in business?
A: Elevator Repair Specialists Ltd was incorporated in 2022, but our directors and engineers have many years of hands-on experience in the lift industry.
Q: Do you only service lifts you installed?
A: No. We take on lift maintenance and repairs regardless of who installed your lift originally.
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